SHIPPING POLICY

Bulkx Mobility B.V. makes every effort to process and deliver orders as quickly as possible.

1. ORDER PROCESSING

Orders placed on business days before 12:00 PM are generally processed and shipped on the next business day, provided that the product is in stock.

Although we aim to provide fast delivery, we cannot guarantee that every order will be shipped on the same day. If a product is out of stock or there is an unexpected delay, we will inform you as soon as possible.

2. DELIVERY TIMES

The expected delivery time is stated on the relevant product page.

All stated delivery times are estimates and are not guaranteed.

3. SHIPPING COSTS

We currently offer free shipping on all bicycles to the Netherlands, Belgium and Germany.

Any applicable shipping costs for accessories and parts will be displayed at checkout before you complete your order.

Any additional shipping costs or surcharges for deliveries to islands or remote areas are the responsibility of the customer and, where applicable, will be communicated in advance.

4. DELIVERY

Bulkx Mobility B.V. works with carefully selected carriers for the delivery of orders.

The exact delivery time cannot be guaranteed and depends on the carrier.

5. INSPECTION UPON DELIVERY

We recommend that you inspect your order immediately upon receipt.

If a product arrives damaged or any parts are missing, please notify us as soon as possible by contacting us at info@bulkxbikes.com, preferably including photographs of the damage and the packaging.

6. INCORRECT ADDRESS INFORMATION

The customer is responsible for providing the correct delivery address.

If an order cannot be delivered due to incorrect or incomplete address information, additional shipping or return costs may be charged to the customer.

7. CONTACT DETAILS

Bulkx Mobility B.V.

Wijkermeerstraat 23
2131 HB Hoofddorp
The Netherlands

Email: info@bulkxbikes.com
Telephone: +31 (0)85 016 51 79