Privacy policy

PRIVACY POLICY BULKX MOBILITY B.V.

Last updated: 01-09-2026

1. INTRODUCTION

Bulkx Mobility B.V. places great importance on protecting your personal data. This Privacy Policy explains what personal data we collect, why we collect it, how we process it, and what rights you have.

When you use our website and services, we may process personal data as described in this Privacy Policy.

2. DATA CONTROLLER

Bulkx Mobility B.V.

Wijkermeerstraat 23
2131 HB Hoofddorp
The Netherlands

Email: info@bulkxbikes.com
Telephone: +31 (0)85 016 51 79

Bulkx Mobility B.V. is the data controller responsible for the processing of personal data as described in this Privacy Policy.

3. WHAT PERSONAL DATA DO WE COLLECT?

Depending on how you use our website and services, we may process the following personal data:

Personal and contact details:

Name;
Address;
City;
Telephone number;
Email address.

Order and payment information:

Billing address;
Delivery address;
Order history;
Payment status;
Transaction references.

Account information:

Username;
Password (stored in encrypted form);
Account preferences.

Website and usage data:

IP address;
Device information;
Browser information;
Pages visited;
Click behaviour;
Cookie data.

Communication data:

Messages submitted through contact forms;
Emails;
Customer service requests;
Reviews and feedback.

4. WHY DO WE PROCESS YOUR DATA?

We process personal data for the following purposes:

Processing and delivering orders;
Processing payments;
Providing customer service;
Managing customer accounts;
Processing returns and warranty claims;
Improving our website and services;
Preventing fraud and misuse;
Complying with legal obligations;
Sending newsletters and marketing communications where consent has been provided.

5. LEGAL BASES FOR PROCESSING

We process personal data only where there is a valid legal basis for doing so.

Performance of a contract:
For processing orders, payments, deliveries and customer service.

Legal obligation:
For tax administration, accounting and other legal obligations.

Legitimate interests:
For security, fraud prevention, website improvement and business operations.

Consent:
For newsletters, marketing communications and certain cookies.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies.

We use:

Functional cookies;
Analytical cookies;
Marketing cookies (only with your consent).

Cookies help us ensure that our website functions properly, measure performance and improve our services.

For more information, please refer to our Cookie Policy.

7. NEWSLETTERS AND MARKETING

If you have given your consent, we may send you newsletters, offers and other commercial communications.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

8. SHARING PERSONAL DATA

We do not sell your personal data.

We may share personal data with third parties where necessary to provide our services, including:

Shopify (hosting and e-commerce platform);
Payment providers;
Delivery services;
IT service providers;
Marketing and analytics partners;
Accounting or legal service providers.

These parties process personal data only in accordance with our instructions or their own legal obligations.

9. RETENTION PERIODS

We do not retain personal data for longer than necessary.

In general, we apply the following retention periods:

Order and invoice information: 7 years;
Customer communications: up to 2 years after the last contact;
Account information: for as long as the account remains active;
Newsletter information: until consent is withdrawn;
Website and analytics data: up to 26 months.

Where legal obligations require a longer retention period, we will comply with those requirements.

10. SECURITY

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration.

Despite these measures, no method of data transmission or storage can guarantee complete security.

11. DATA RELATING TO MINORS

Our website and services are not intended for persons under the age of 16.

We do not knowingly collect personal data from persons under the age of 16 without the consent of a parent or legal representative.

If we become aware that such data has been collected, we will delete it as soon as possible.

12. YOUR RIGHTS

Under the General Data Protection Regulation (GDPR), you have the right to:

Request access to your personal data;
Have your personal data corrected;
Request the deletion of your personal data;
Restrict the processing of your personal data;
Object to the processing of your personal data;
Request the transfer of your personal data;
Withdraw previously given consent.

You can submit a request by contacting us at info@bulkxbikes.com.

We may request additional information to verify your identity before processing your request.

13. COMPLAINTS

If you have a complaint about how we process your personal data, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

14. CHANGES TO THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy.

Any changes will be published on this page. We recommend that you review this Privacy Policy regularly.

15. CONTACT DETAILS