Frequently Asked Questions

Find quick answers to common questions about our bikes, delivery, accessories, and service.

Why are your prices lower than other stores?

We source bikes directly from selected suppliers and brands, avoiding unnecessary middle margins. This allows us to offer reliable, high-quality bikes at more competitive prices.

Are the bikes new and original?

Yes, our bikes are new and delivered as described on the product page. For each product, we aim to clearly show the specifications, accessories, and key features included.

Is delivery free?

Delivery is free for bikes. For accessories and other non-bike products, free shipping applies from €100. The expected delivery time is usually 2 to 5 business days, depending on the product, stock availability, and delivery address.

How long does delivery take?

Most orders are delivered within 2 to 5 business days. Once your order has been processed, you will receive the necessary delivery information.

Do I get warranty on my bike?

Yes, our bikes come with warranty according to the product conditions. The exact warranty may vary per bike or brand. Contact us if you have questions about a specific model.

Can I return my bike?

Returns are possible according to our return policy. The bike must be in good condition and meet the conditions stated in our return policy. Please contact us first so we can help you properly.

Can I order accessories with my bike?

Yes, suitable accessories can be recommended with different bikes, such as locks, baskets, bike bags, or other useful extras. The available options may vary per bike.

How can I contact Bulkx Bikes?

You can contact us through the contact page or via WhatsApp. We are happy to help with questions about models, delivery, accessories, or your order.